Privacy Policy

Scope

This policy describes the information Finished Basement Pipe Burst Pros handles when someone browses burstpipeinfinishedbasement.info or calls the number printed there. Doing either one signals agreement with the policy.

What Gets Recorded

A phone system may note the caller's number, the date and time, how long the call lasted and the approximate area the number belongs to. Conversations may be recorded to check quality and for training.

Web servers and analytics tools may note IP addresses, browser and device type, the page that referred the visitor and the pages read. Payment cards, bank accounts and Social Security numbers are never asked for on the website.

Why It Is Used

The information helps handle calls, keep the website working, understand which pages people use, spot fraud and abuse, and follow the law.

Who Receives It

Details of a call, including the number, the place and a description of the damage, go to the restoration company handling that call. Telephone, hosting and analytics vendors receive information too, and so do courts, agencies and others when the law demands it or when safety and rights are at stake.

Cookies

Small files called cookies may be used to count visits and smooth page loading. A browser can refuse or clear them, and the website still works without them.

Keeping Records Safe

Records are kept only as long as the reasons above or legal rules call for, with reasonable safeguards in place. Even so, sending or storing information online is never entirely risk free.

Your Choices

Residents of certain states may ask to see the personal information held about them, correct it or have it deleted. Calling (888) 532-8620 or writing to contact@burstpipeinfinishedbasement.info starts that process.

Young Visitors and Changes

The website is written for adults handling a home emergency and is not aimed at anyone under 13. Information about children is not knowingly gathered. An updated policy applies as soon as it appears on the website.